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Cross-Organizational Business Process Evaluation for Data Collection Initiatives

De Santo A., Rosselet U., Gaspoz C. Cross-Organizational Business Process Evaluation for  Data Collection Initiatives, In: Proceedings of the 24th Americas Conference on Information Systems (AMCIS), New Orleans, LA, 16-18 August, 2018.

This paper was presented by Cédric Gaspoz at the AMCIS 2018 conference held at New Orleans, LA, 16-18 August, 2018.



The continuous specialization of the organization’s activities towards its core competencies (Prahalad & Hamel, 1990) and the adoption of digital business strategies (Bharadwaj et al., 2013) results in the emergence of a new type of cross-organizational business processes. In the past decades, cross-organizational business processes were reduced to their communication and coordination aspects (Schneckenbach 1997), without the need of real process ownership (Hirschmann, 1998). Nowadays, digitalization across organizational borders brings brand new issues when it comes to inter-organizational information collection. Researchers studied the technical and organizational issues around cross-boundary information sharing, mainly in the public sector (Gil-Garcia et al. 2007, Pardo, Gil-Garcia & Burke, 2006). However, collecting information resulting from a cross-organizational business process lacking a designated process owner can be very difficult. This paper addresses this issue by presenting a three parts evaluation framework dedicated to assess data collection initiatives across organizations.